Specifically, personal information is collected 1) to assist us in making your reservation and providing the services you request at our property, 2) to ensure we meet your needs and to allow you to contact us in relation to matters arising from your stay or booking, 3) to assist you in confirming prior transactions and reconciling statements or invoices.
Personal Information Protection Guidelines
- This web site will expressly request the voluntary disclosure of information that personally identifies our customers or allows us to contact our customers. Customers will be provided with the means to make sure that personal information is correct and current.
- (c) All personal information provided to Carmana including information provided prior to and during your stay with Carmana will be kept in a secure location and will only be accessed by designated individuals.
- (d) Within this web site and Carmana servers, data encryption and firewalls are used to secure your personal information. However, e-mail is not a fully secure medium and therefore, complete confidentiality and privacy cannot be ensured when e-mail is utilised. Carmana recommends that you do not include confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include your confidential information.
Links to Other Websites
When Disclosure is Required
The information you provide to Carmana is treated as confidential. We will not disclose your information to third parties without your consent. In circumstances which we believe that disclosure is required 1) by law or legal process, 2) to protect the rights and properties of Carmana Plaza, and/or 3) to protect the personal safety of our customers and the general public, we will only do so to the extent necessary.
Access to your information
You may access the information in our possession upon request. To protect your personal information, however, we will require that you prove your identity to us at the time the request is made.
Retention of Information
Your personal information will be retained for the period required by law. It may be retained indefinitely for so long as there is a business purpose for doing so.