Extended Stay Policies

Our fully furnished extended stay suites require a minimum booking of at least one month and full details of additional restrictions will be outlined in the booking contract.

WHAT IS INCLUDED

  • Extended Stay Rates are tax exempt and include: local calls, wi-fi access and 1 non-assigned parking spot
  • Housekeeping service is provided 1x per week on a predetermined day as indicated on your contract. Service requests outside of the scheduled time will incur additional charges per service.
  • Kitchens are equipped with pots and pans, plates, glasses, cutlery, cooking utensils etc. For a full list of items provided for extended stay guests, please contact your account manager for more information.
  • Basic bathrooms toiletries will be provided.

BOOKING REQUIREMENTS AND RESTRICTIONS

  • Space will ONLY be held once FULL PAYMENT for the first calendar month is received.
  • The first month payment along with subsequent payments made are non-refundable and non-transferable.
  • Subsequent payments will be made on a monthly calendar basis and will be automatically charged on the credit card provided in the authorization form 2 weeks prior to last paid night. If subsequent payment is less than a calendar month, it will be prorated.
  • The guest who is staying MUST sign and initial all the pages in the agreement at the time payment is made.
  • Same guest must occupy the suite for the entire period and the guest fully agrees to not sublet/sublease/ or assign the suite booked and understands that to do so can result in the termination of the agreement and any amount paid forfeited.
  • Suite assignment cannot be confirmed prior to arrival, will be assigned at the discretion of Carmana Plaza and be based on availability
  • With the exception of medical assistance dogs, pets are not allowed.
  • Smoking (including non-tobacco products) is not allowed in any of the suites or balconies – should this be detected, a cleaning fee of $250 will be charged for each violation.
  • As consideration to all our guests, the Hotel noise/disturbance policy will apply to all Extended Stay bookings as well. Be advised that violations to this policy can result in the immediate termination of the agreement and any amounts paid forfeited.

OTHER FEES

  • Additional parking (unassigned random space) is available at $25 per day OR prepaid at $350 per month (both with in and out privileges). Over height parking is not available.
  • Extra bedding requests (sofa bed, roll-away bed, crib) are subject to availability and will incur an extra $20 daily charge / $300 monthly charge. Only 1 extra bedding request is allowed in each suite.
  • Rates are based on the number of guest indicated in the quote. Each additional adult guest (16 years old and up) will incur an extra $20 daily charge / $300 monthly charge.
  • Each guest checking in must provide a credit card to guarantee any incidental charges and/or damages incurred. Be advised that the front desk will take a $200 pre-authorization from the credit card provided. Each guest must settle any incidental charges incurred at the time of the next automatic payment or as required and at the time of check-out.

ARRIVAL DATE CHANGES AND CANCELLATIONS

  • Arrival date changes will be allowed and is based on availability but payments made are non-transferable.
  • Should you require an earlier arrival date (if space is available), a prorated payment for the additional nights will be required immediately in order to secure the space.
  • Should you need to arrive at a later date than indicated on the contract, any paid nights are forfeited.
  • If space is not available for an earlier arrival date, you may book under our hotel section if there is availability; however, hotel rates will apply and taxes will be charged. Be advised that you will be required to move to a suite on the extended stay section of Carmana Plaza for the dates indicated in your contract.
  • Should the suite no longer be required within the first calendar month OR earlier than any subsequent months paid, any amounts paid are forfeited and the suite will remain vacant for the remainder of the paid nights booked.

IF YOU IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR SALES TEAM
(sales@carmanaplaza.com / 604-629-4919)